Perfil e configurações¶
Clique no seu avatar na parte inferior do menu principal par acessar seu perfil e configurações.
Encontre ações específica do usuário, uma lista de itens abertos recentemente e informações de referência úteis.¶
Clicking on your avatar picture provides the following three sections.
- Recently viewed
All information you’ve viewed previously (tickets, users, organizations). Helps you to jump back quick and easy without searching or looking in your overviews.
Nota
This list is limited, old entries will automatically vanish.
- Further actions
- Dark mode
Quickly toggle dark and light mode without using keyboard bindings.
- Keyboard shortcuts
- Profile
This will open your Configurações de perfil and provide further options for customers and agents.
Nota
Customers do not have access to all areas, even if you provide them the permissions to those areas.
- Sign out
Finished working with Zammad? Use the sign out button to end your user session.
Dica
If you didn’t tick “Remember me” during login or used a third party login, your session will automatically be invalidated if you close and reopen your browser.
Configurações de perfil¶
- Appearance
- Theme
Select how Zammad should look. Zammad will remember the setting you choose here.
Dark
Light
Sync with computer
For dark and light you’ll fix the dark or light mode to your taste.
If you choose sync with computer, Zammad will dynamically select the mode depending on what your client prefers at that moment.
Nota
Synchronizing the theme preference highly depends on your browser. If your browser does not support syncing, this setting basically has no effect.
Most common modern Browsers do so (e.g. Firefox, Google Chrome)
- Idioma
Determina a linguagem de exibição do sistema.
- Avatar
Carrega uma imagem de avatar.
- Senha
Altera a sua senha de entrada (pode ser desabilitado por administradores do sistema).
- Notificações
Determina onde, quando e para quais grupos você quer receber notificações ou altere o som de notificação.
Utilize as três primeiras colunas para escolher quando receberá notificações interns (abaixo). A coluna mais à direita habilita notificações por e-mail, também.¶
Notificações internas não podem ser desabilitadas.¶
By default, you will receive notifications for all tickets in every group you belong to—even for tickets that are assigned to other agents. Use the Limit Groups switch and settings below it to disable such notifications on a per-group basis.¶
(You will continue to receive notifications for your own tickets.)
Aviso
If you turn on Limit Groups feature, but disable the notifications from all groups, you may receive the following warning.
In this case, saving your settings will implicitly turn off Limit Groups feature, since no limits will be left in effect.
Nota
Notifications are available to agents only.
Dica
The contents of these email notifications can be customized on self-hosted installations. Administrators can learn more here.
Dica
You can always reset your notification settings to system defaults by clicking on the button at the bottom of the screen.
- Fora do escritório
Schedule absence periods in advance, and designate a substitute to handle your tickets while you’re gone.
O seu substituto irá receber todas as suas notificações durante a sua ausência e terá uma personalizada visão criada para ajudar a cuidar dos seus chamados.
Nota
🔔 You will continue to receive notifications while you are absent.
- Overviews
Tired of the overview order your admin decided on? This section allows you to choose an overview order that fits you the best.
You can revert to the default instance ordering at any time by using the upper right button “Reset overview order”.
Dica
🤓 Your admin has no power here
The order does not change, even if your admin renames or reorders the overviews. The overview order is stored in your profile and thus applies for any device you use with your account.
Nota
😕 Can’t see this setting?
This setting option is only available to agents by default. Admins can also deactivate this permission entirely. Ask your admin to enable this option if you need it.
- Calendário
Add your ticket deadlines to your own favorite calendar app with the ICAL link listed at this setting’s panel.
- Dispositivos
See a list of all devices logged into your Zammad account (and revoke access, if necessary).
- Acesso por token
Generate personal access tokens for third party applications to use the Zammad API.
Cuidado
Sempre gere um novo token para cada aplicação que você desejar conectar ao Zammad! (Isso torna possível revogar o acesso de uma aplicação por vez se um token for comprometido)
- Contas vinculadas
See a list of third party services (e.g., Facebook or Twitter) linked to your Zammad account.